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Welcome to Homelandz

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Customer Care and Service

Homelandz takes pride in providing excellent customer service and satisfaction by guaranteeing the highest quality home, garden and landscaping supplies. Whether you are a new or returning customer, the Homelandz customer team can guide you to the answers you are looking for. We're here to help you!

Biggest Range, Best Service, Amazing prices! Homelandz is fully dedicated to providing our New Zealand Home Owners with the largest range of home and garden supplies that help increase the character of our homes at the best possible prices. Our customers can always rely on us for a vast selection of home decor & garden products that have style are in fashion and classics that never date. We pride ourselves in offering our customers great deals daily and guarantee an enjoyable shopping experience.

Customer Charter

What can you expect from our Customer Service team? When you are happy, we are happy!

If you have any issues at all, we can help you solve them. Just send us an e-mail and we will quickly respond. We are committed to providing our customers with a positive experience in every interaction that they have with us.

Here is how we do this on a daily basis:

  • We make it as easy as possible for you to find the perfect products for your home
  • By providing a fantastic customer service
  • Providing a secure, easy-to-use online service
  • Responding to suggestions from customers on how we can improve our site
  • By being courteous and professional at all times
  • Ensuring consistency in our responses and the information we provide
  • Listening to our customers and taking all issues seriously
  • Apologising when appropriate and not being afraid to acknowledge when we have messed up
  • Responding to every email we receive, providing helpful and timely responses
  • By going the extra mile - always asking what else can I do? and how can I do more?
  • Delivering on our promises

What you can expect from us:

  • Courteous, professional and enthusiastic staff who will greet you in a friendly way
  • Staff with the knowledge, authority and responsibility to deal with your enquiries or to be able to refer you to the right person
  • A solution-oriented focus when dealing with your questions and a commitment to working with you
  • Confidentiality and respect for your privacy
  • All emails receiving a prompt response in line with our standards
  • Clear and accurate information, and an easy-to-use service
  • A happy and enjoyable shopping experience

What if something goes wrong?

Contact Information

Our friendly service team is here to help you during our regular business hours, from 8am to 5pm Monday to Friday. At Homelandz, we value our customers and ensure that you can find the answers you are looking for!

PRODUCT VARIANCES & PHOTOGRAPHY

Colour, texture, size, or misshaped variations may occur in Goods due to:
(a)   The use of naturally occurring materials in the manufacturing process of garden materials; and
(b)    Normal manufacturing tolerances and processes for resin, concrete, iron and other substances used to create indoor and outdoor decor items.
Such variations do not constitute a product defect and we shall not be liable for any loss or damage suffered by you as a result of such variations.
The sizes of products specified are approximate and can vary.
Homelandz will do their utmost to ensure your products are consistent – but there are times when this is out of Homelandz control due to batch, season or other abnormalities caused in manufacturing.

Because of Photographs techniques, pictures of products (including colour) may vary from actual product purchased. Buyers and Users must make their own assessment of our products under their own conditions for their own uses.

Disclaimer on Sheds

We recommend and encourage all purchasers of a She Shed do their own investigations as to what consents apply with their local council.
SheShed and Homelandz take no responsibility for misguided, misused information. All information given regarding the sheds is to the best of our knowledge.

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